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In this video @John Sunder talks about the employee productivity improvements to Collaborate for iOS search experience Collaborate for iOS users can now benefit from a streamlined search process. This feature enables users to experience a more efficient search process with fewer...
20231129_FeatureReview_CX_Improved Collaborate for iOS search experience _JS.mp4
Hi all, as we know Primary Status Off Queue % is: The percentage of time that an agent spent in a queue. For example, in the Interacting, Idle, and Not Responding statuses. What is the equation used to get this ratio? #QualityManagement #RemoteWorkEnablement
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